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MARBLES MEMBER CARD  

Frequently Asked Questions
1. What is a Marbles Member Card [MMC]?
2. What are the benefits of MMC?
3. Is MMC accepted with Cash Card?
4. How is MMC used?
5. What to do if MMC is lost or damaged?
6. Does the MMC expire?
7. What are the terms & conditions?
8. How to activate MMC?
9. Where can I use the MMC?
10. Are there hidden charges?
11. What fees apply?
12. Any discount given to MMC?
13. Who can become a Marbles Member?
14. How do I make further enquiry?

 

 

FAQ

1. What is a Marbles Member Card [MMC]?
MMC is a privilege card that needs to be carried at all times by all Marbles Members at Marble Hotel. Marbles Members will be able to enjoy the benefits of being a member at Marble Hotel if only they possess an MMC. MMC must be presented prior to any transaction whether it is for dining or accommodation at Marble Hotel. MMC holder is an honored Marbles Member who abides by the Rules & Regulations of Marble Hotel and has the privilege of acquiring discounts, special promotions, access to facilities such as Health Club, and participation at events organized by Marble Hotel.
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2. What are the benefits of MMC?
The MMC gives you discounts from cash sales, priority on bookings made at the café’ and hotel accommodations, gives you access to use WIFI internet services, access to Marble Hotel Health Club, and other services and facilities available at Marble Hotel. All Marbles Members will be notified about promotions, special events and recreational activities held by Marble Hotel.
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3. Is MMC accepted with Cash Card?
Yes, the MMC is accepted by Marble Hotel with transactions made using Direct Debit Cash Cards. However, MMC will not be accepted by Marble Hotel for transactions made with credit payments or under any other promotional or credit arrangement.
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4. How is MMC used?
You are required to identify yourself and present the MMC at before using the facilities and services provided at Marble Hotel.

During Customer Services calls, we may request you to provide MMC details. Additional identification (phone number or ID number) may also be required. In accordance with the privacy policy under MMC terms & conditions, we are obliged to safeguard confidentiality of all information provided
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5. What to do if MMC is lost or damaged?
If your MMC is damaged, lost or stolen, It is important to notify Marble Hotel, as soon as possible. We advice for you to keep a note of your MMC number separately. There is a charge for replacement cards.
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6. Does the MMC expire?
The validity of a MMC is for one year from the date of issue. Your Membership registration will not be affected if you were to renew your MMC within the year. You must renew your membership to continue using the privileges without any interruption.
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7. What are the terms & conditions?
All the terms & conditions are given at the back of Marbles Membership Agreement, which has to be signed before becoming a member. The most current terms & conditions with any updates would be available at Marble Hotel Front Desk or you may download from our website.
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8. How to activate MMC?
In order to activate your MMC, you must sign on the back of the card.
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9. Where can I use the MMC?
The MMC is exclusive to Marble Hotel’s services & facilities. MMC will not be accepted in any other retail establishment or ATMs.
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10.Are there hidden charges?
Please note that Marble Hotel adds 16% as service charge and GST, for all services provided at Marble Hotel. This is a common practice by restaurants and hotels in order to maintain and improve service continuously.
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11.What fees apply?
An application fee is charged for new applications, renewals upon expiry, or replacement for damaged/lost/stolen cards. A replacement fee will be charged for lost/stolen/damaged cards.
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12.Any discount given to MMC holders?
As a MMC holder you are entitled to discounts from the total cash bill value. A Marbles Member will be offered a discount of 50% off their cash bills upon presentation of their MMC.
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13.Who can become a Marbles Member?
You are considered eligible for acquiring a MMC if you are a frequent customer who maintains an excellent discipline while in Marble Hotel and is aged 18 or above.
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14.How do I make further enquiry?
Please send your enquiry by email to themarbles
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